Coronavirus travel updates for South Africa, Mauritius and Zanzibar
Does the Coronavirus (COVID-19) crisis impact your scheduled trip or you want to make a new booking in 2020 or 2021? With the recent global outbreak of Coronavirus, unfortunately traveling to all our destinations in Africa have been heavily affected by government restrictions, lockdowns and closed borders. Having said that, kitesurfing and windsurfing tourism in Africa is ideal for a post-Covid-19 travel world, environmentally, socio-economically and health-wise. Additionally, the whole African continent, including South Africa, Mauritius and Zanzibar, has a very low infection rate. Africa appears to be the most resistant to the coronavirus of all continents.
New Bookings and Cancellation Policy from 27th May 2020
The health and safety of guests is of the greatest importance to us. Our Travel Advisors are keeping an eye on travel conditions and restrictions in South Africa, Mauritius and Zanzibar. We’re in touch with homeowners, guest houses and hotels on a daily basis and every potential guest who might have concerns can get in touch with us before sending booking request via KiteBnB booking platform. We are currently negotiating new cancellation policies with all our partners across Africa.
Existing Bookings made before 26th May 2020
Due to the current uncertainty that Coronavirus caused in the travel market, we are receiving an influx of cancellation requests. For every Guest who paid hard-earned money for a getaway they may not take, there is a Homeowner who is experiencing a loss of bookings and tremendous amount of money, as finding a new last minute guest in this conditions is nearly impossible. Firstly, although by the regular cancellation policies many hosts didn’t need to provide refunds, we would like to thank all hosts who offered flexible terms and giving refunds to travelers in these extreme circumstances. Apart from accommodation cost, KiteBnB commission has also been refunded to every guest who has cancelled the booking made before 26th May 2020. Some hoteliers in Mauritius and Zanzibar are issuing credits instead of refunds. We’re doing everything we can to try and give you as much flexibility as possible and therefore we are dealing with cancellation requests on a case-by-case basis.
KiteBnB is working as usual
Being a tech company and having our team spread around the world, KiteBnB Team is used to operating remotely. We do not need to change our processes and you can expect the level of our customer service as usual. If you have any questions, feedback or suggestions, please get in touch.
Stay positive, wishing you health & safety!
The KiteBnB Team